Limau888 Privacy Policy – Personal Data Protection for Malaysia Players

This Privacy Policy is published by limau888 ("we", "Platform") and applies to all users who access or use our services — including registered players, website visitors, and any individual who interacts with our platform through any channel.

We understand that your trust in limau888 depends largely on your confidence that your personal information is handled responsibly. This document is written in plain, straightforward language so you can genuinely understand what happens to your data — rather than having it buried in legalese.

This Privacy Policy should be read together with Terms & Conditions limau888. By registering an account or using our platform, you agree to the data processing practices described in this document. If you do not agree, please stop using the platform and contact us to close your account.

limau888 collects your personal data in several ways — directly when you register or interact with the platform, and automatically through industry-standard tracking technologies. Below is a summary of the data categories we collect:

We only collect data that is strictly necessary for the purposes outlined in this document. We do not collect sensitive information such as biometric data, health records, or political affiliations unless specifically required to meet certain regulatory obligations.

limau888 use your personal data only for legitimate and clearly defined purposes. The following are the primary reasons we process your data:

• Account Management: Creating, verifying, and managing your player account on the platform limau888.
• Identity Verification (KYC): Fulfilling legal requirements to verify player identity in order to prevent fraud, money laundering, and platform access by underage individuals.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX, Maybank2u, and CIMB Clicks, as well as managing your winnings withdrawals.
• Service Provision: Allows you to play Live Casino, baccarat, blackjack, slots, and place sports bets on football, badminton, e-sports, and more on our platform.
• VIP Programme: Calculating and crediting VIP points, weekly cashback, and VIP Rewards programme benefits based on your playing activity.
• Service Communications: Sending account notifications, security alerts, transaction confirmations, and important service information.
• Platform Enhancement: Analysing usage patterns to improve the interface, enhance performance, and personalise your gaming experience.
• Customer Support: Resolving enquiries, complaints, and assistance requests submitted to our support team limau888.
• Responsible Gaming: Monitoring activity patterns to identify players who may need responsible gaming support.
• Legal Compliance: Fulfilling the reporting and documentation obligations required under applicable Malaysian law.

We do not use your data for third-party marketing, unrelated advertising, or any purpose not stated above without first obtaining your separate consent.

limau888 does not sell or trade your personal data to any third party. However, in the course of operating the platform, we share your data with the following categories of third parties under limited and controlled circumstances:

• Game Providers: Providers such as Evolution Gaming and slot suppliers receive the session data required to run games properly. They do not receive your personal financial information.
• Payment Processors: Payment gateways processing transactions via TNG eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX receive only the data necessary to complete each transaction. All our payment processors comply with PCI DSS security standards.
• Technical Service Providers: Companies providing the server infrastructure, cloud services, and analytics tools we use to operate the platform — all bound by strict data protection agreements.
• Regulatory Authority: Relevant authorities in Malaysia may require certain data for legal compliance, anti-money laundering (AML) purposes, or official investigations. We only disclose data in such circumstances when legally required to do so.

Your data security is our number one priority limau888. We continuously invest in the latest security infrastructure to ensure your personal and financial information remains protected at all times. The key security measures we have in place are as follows:

• 256-bit SSL Encryption: All data transmitted between your device and our servers limau888 protected with 256-bit SSL/TLS encryption — the same technology used by Malaysia's largest banks.
• Stored Data Encryption: Sensitive data stored in our databases, including financial information and passwords, is encrypted using strong hashing algorithms and cannot be read even by our own internal staff.
• Two-Factor Authentication: We offer two-factor authentication (2FA) for all player accounts as an added layer of security, and we strongly encourage all users to enable it.
• 24/7 Monitoring: Our security team monitors the platform around the clock to detect and respond to any unauthorised access attempts, suspicious activity, or security threats.
• Internal Access Controls: Access to players' personal data among internal staff limau888 restricted to those who genuinely require access in order to perform their duties, and all access is logged for audit purposes.
• Regular Audits: Our security infrastructure is subject to regular independent security audits to identify and address any potential vulnerabilities.

Regarding data retention, limau888 retains your personal data for as long as your account remains active, and for a reasonable period after account closure to meet legal and regulatory requirements. Financial transaction data is kept for the minimum period required under applicable Malaysian law. Once data is no longer needed, it is securely deleted or anonymised.

Platform limau888 uses cookies and similar tracking technologies to enhance the user experience and gather analytical information that helps us understand how the platform is used. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functionality — login, session management, and security. These cookies cannot be disabled without affecting platform performance.
• Functional Cookies: Stores your preferences such as language settings and display options to make repeat visits more convenient. You may disable these, though doing so may affect your user experience.
• Analytical Cookies: Helping us understand how players interact with the platform — including the most frequently visited pages, time spent, and navigation paths. This data is used for platform improvement and is collected in aggregate, not at an individual level.
• Security Cookies: Detecting suspicious activity and helping prevent fraud and unauthorised access to your account.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may prevent you from accessing certain platform features. limau888 correctly. Continued use of the platform after the cookie notification is considered your consent to the use of cookies as described above.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy policy of limau888, you have the following rights regarding the personal data we hold about you:

• Right to Access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 working days.
• Right to Rectification: If any data we hold about you is inaccurate or out of date, you have the right to request a correction. Basic account details can be updated directly through your account settings.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data. Please note that some data may need to be retained to fulfil legal obligations.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain situations — for example, while you are disputing the accuracy of the data.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider, where technically feasible.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights above, please contact our customer support team limau888 via 24/7 live chat on the platform or by email at support@limau888.com. We will respond to your request within a reasonable timeframe and inform you of the action to be taken.

limau888 is a platform intended exclusively for users aged 18 and above. We take the protection of minors seriously and do not knowingly collect, store, or process personal data belonging to individuals under the age of 18.

All registrants are required to confirm that they are at least 18 years of age at the point of registration. limau888 implements strict age verification procedures, including a KYC process, to identify and prevent registration by underage individuals.

Should limau888 discovers that personal data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their underage child has registered on our platform are welcome to contact us right away.

limau888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the way we handle data. All significant amendments will be communicated to registered players via email and/or in-platform notifications at least 14 days before taking effect.

The "Updated" date at the top of this document reflects when the latest revision takes effect. Continued use of the platform limau888 after the amendment's effective date will be considered your acceptance of the updated Privacy Policy.

We encourage you to check this page regularly to stay informed about how we protect your data. The latest version of this Privacy Policy is always available at limau888.com/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how limau888 manage your personal data, we encourage you to reach out to us through the following channels:

• 24/7 Live Chat: The fastest way to get help — access directly via the live chat icon within the platform limau888. Typical response time is under 3 minutes.
• Email: Send your privacy enquiries to support@limau888.com. Written requests are processed within 3 business days.

For formal privacy complaints that cannot be resolved through our support channels, you may submit a complaint to the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out under the Personal Data Protection Act 2010.

This document was last updated on January 2026. We are committed to maintaining full transparency in how we handle player privacy limau888.